Shipping Info

Shipping Policy

Shipping & Order Information

When will my order ship?
We typically require 2 business days to process and prepare your order for dispatch. A tracking number will be sent to the email address registered with your account. For most items, shipping takes 1–2 weeks; for gel blasters, please allow 2–3 weeks. While we generally offer free shipping, some countries/regions may incur additional charges if standard shipping is unavailable.

How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on https://mas-store.us/pages/track-order or https://www.17track.net/en.

What’s the shipping process?

  • Orders are processed and packed at our warehouse.

  • Packages are scanned and released by the fulfillment center.

  • Customs clearance procedures are initiated.

  • Parcels await air freight departure.

  • Air shipment to your destination country.

  • Final customs clearance.

  • Last-mile delivery by your local courier (e.g., USPS in the US).

The entire process typically takes 10–20 days.

USPS Shipping (for the US)
Your package will be shipped using our upgraded logistics network. Due to integration with our new carrier system, tracking updates may not be immediately available during the initial transit phase.

Key Delivery Timeline:
🔹 Stage 1 – International Transit:
Tracking updates typically activate within 12 business days of the tracking number being issued, indicating successful handoff to USPS at the Los Angeles gateway (LAX).

🔹 Stage 2 – Final Delivery:
After customs clearance, USPS will complete delivery within 3–5 business days.

Proactive Monitoring:
Our logistics team will:
✓ Perform daily system checks to monitor status
✓ Launch a priority inquiry if no updates are received by day 14
✓ Notify you via email as soon as USPS confirms a scan

We understand that this may initially cause some concern, but rest assured this upgraded process ultimately results in:
• 17% faster transit times between our facility and the US
• Improved customs clearance efficiency
• Reduced package inspection rates

If you need urgent assistance, please contact our dedicated support team:
📧 Email: support@mas-store.us

Express Shipping:
Express delivery is available at an additional cost. Please contact us before placing your order to confirm shipping rates based on your product and location.

Order Confirmation:
Once your order is successfully placed, you will receive an email confirmation with your order number and purchase details.

Can I change my order after placing it?
Yes! You can make changes until 11:00 PM (Pacific Time – GMT-7) on the day of purchase. Please contact our support team at support@mas-store.us to request any changes.

Is online shopping secure?
Absolutely. We take great care to protect all information you provide when placing an order on our online store (or via any other means). Our website uses standard SSL (Secure Socket Layer) encryption technology to ensure the security of your credit card and personal information during transmission.

Is it safe to use my credit card on your website?
Yes. We use a trusted, secure payment gateway to process all credit card transactions, and all data is encrypted with AES-256 encryption for maximum security.